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Privacy Policy

This Privacy Policy explains how Valter Casino collects, uses, stores and shares personal data when you use our website and related services. We aim to be clear about the personal information we handle and your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) where it applies. If you have questions or requests about your personal data, please contact us at.

1. Legal Status

We act as the data controller for the personal data we collect through our website and services. This means we determine the purposes and means of processing your information. Where we rely on third parties to provide services for us, those parties will act as processors and will process data only on our instructions and under contract.

2. Registration and Login Process

When you register an account or log in, we collect the information necessary to create and secure your account. This typically includes:

Contact details such as your email address and chosen username
Authentication data such as passwords and account recovery information
Technical data such as IP address, device and browser information at the time of registration
Date of birth or age data where needed to confirm you meet minimum age requirements

We use this information to create and manage your account, verify your identity where required by law or to protect your account, prevent fraud or abuse, and communicate important account-related information. Our lawful bases for processing include performance of a contract, compliance with legal obligations, and our legitimate interests in preventing abuse and providing a secure service.

3. Games and Software Providers

When you interact with games and content on our site we process information about your activity to operate and improve the service. This may include:

Game session and usage data (for example games played, session length, and feature usage)
Preferences and settings you choose while using the service
Technical data to ensure compatibility and performance

We may share limited personal data with third-party providers who supply platform or game functionality. Such providers process data on our behalf under contract and are required to maintain appropriate security and confidentiality standards.

4. Bonuses and Promotions

We process information to determine your eligibility for promotions, to administer offers, and to communicate promotional information where you have given consent or it is otherwise lawful to do so. Data used for these purposes may include account activity, opt-in preferences, and basic contact information.

You can withdraw promotional consent at any time and can manage communication preferences in your account settings or by contacting us.

5. VIP and Loyalty Program

If you participate in any VIP or loyalty programme, we process data related to your activity and programme status to allocate benefits, track progress, and provide related communications. Criteria for programme participation and status are based on activity and other non-sensitive account information. You can opt out of promotional communications and request information about how programme data is used.

6. Payment Methods and Banking Terms

To manage and administer user accounts we process records of account activity and other transactional metadata when necessary for service operation, fraud prevention, and legal compliance. We limit the collection and use of such information to the minimum necessary for those purposes and protect it in line with this policy.

7. Key Terms and Conditions

Your personal data is used to apply and enforce our terms and conditions, to resolve disputes, to investigate suspicious behaviour, and to protect the integrity of our service. We retain records relating to account status, communications and enforcement actions for as long as necessary to support these activities and to meet legal obligations.

8. Mobile and Technical Features

When you access our services from a mobile device or a browser we collect technical data to deliver a functional and optimized experience. This may include:

Device identifiers and operating system
Browser type and settings
IP address and general location data derived from IP
Usage data such as pages viewed and interactions

We and our service providers may also use cookies and similar technologies to remember preferences, tailor content, and analyse usage patterns. You may control cookie preferences through your browser settings and, where applicable, within our site controls.

9. Security and Fair Play

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse and alteration. Measures include access controls, encryption of data in transit, regular security testing, and staff training. Access to personal data is limited to those who need it to perform their duties.

To support fair operation of services we may share relevant records with independent auditors or investigators under confidentiality arrangements. Where automated systems are used to monitor activity, you have rights to request human review and to contest automated decisions.

10. Responsible Gambling Features

We process data to provide safer-play tools such as reality checks, time-outs, self-exclusion and other account controls where available. These features require us to record and act on your settings and requests. We will also process data to respond to requests for help and to make referrals to support services where appropriate.

11. Advantages and Disadvantages

We aim to be transparent about how we use personal data. Key advantages of our data practices include:

Personalised and secure account management
Ability to provide safer-play features and support
Improved service performance and protection against fraud

Limitations and trade-offs include:

Some services cannot be provided without certain personal data
Automated processing may be used for monitoring and profiling related to service operation; you have rights to object and request review
We may need to share data with third parties to deliver services or meet legal obligations

12. General Casino Information

Data retention: We keep personal data only for as long as necessary to fulfil the purposes set out in this policy, to comply with legal obligations, to resolve disputes, and to enforce agreements. Where retention periods are dictated by law or regulatory requirements we will retain records for the period required.

Your rights: Depending on applicable law, you may have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your personal data where there is no overriding legitimate reason for us to retain it
Request restriction of processing in certain circumstances
Object to processing based on legitimate interests or for direct marketing
Request portability of certain personal data you have provided to us in a structured, commonly used format
Withdraw consent at any time where processing is based on consent

To exercise these rights or make a privacy-related request, contact us at. We may ask for information to verify your identity before fulfilling any request.

International transfers: Where we transfer personal data to countries outside your jurisdiction, we will put in place appropriate safeguards such as relying on adequacy decisions or contractual protections to ensure your data remains protected.

Children’s privacy: Our services are not intended for children. We do not knowingly collect personal data from persons below the minimum age required to use our services. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it.

Complaints: If you are unhappy with how we have handled your personal data, please contact us at so we can try to resolve your concerns. You also have the right to lodge a complaint with a supervisory authority in your country or region.

Changes to this policy: We may update this Privacy Policy from time to time. We will publish the updated policy on our website and indicate the date it was last revised. Significant changes will be communicated by appropriate means.